Returns & Exchange Policy

All products for returns and exchanges will be processed after reviewing the item at our warehouse upon receiving it. All return or exchange claims will be closed or denied if there is no response within 30 days after contact.

Refunds
If the customer would like to return a purchase for a refund, the customer must claim a return within 30 days upon receiving the item and return the item in its original packaging with all accessories. The original shipping fee will not be refunded and THE CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING COST. If the item has been opened, a 5% boxing fee will be applied. If the item has been used or has unclaimed damages, a 15% restocking fee will be applied.

Exchanges
If the customer would like to exchange a purchase, the customer must claim an exchange within 30 days upon receiving the item and return the item in its original packaging with all accessories. THE CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING COST. Once the item arrives at our warehouse, the customer will be contacted in regards to exchanging their product, cost differences, fees, etc.
*If the item has been opened, a 5% boxing fee could be applied. If the item has been used or has unclaimed damages, a 15% restocking fee could be applied.

Defective, Damaged, or Incorrect Item
If the item is defective, damaged, or incorrect upon arrival, you must claim a return within 14 days of receiving the item and return the item in its original packaging with all accessories. When making a claim, proof of defect damages must be provided. Once confirmed, we will provide a return label at free of cost.

Cancellation
All orders that are cancelled before the item is delivered, will receive a full refund with no shipping costs. If a request to cancel an order has been made after the product has already been shipped, Cuckoomulticooker.com will not be responsible for all or partial shipping costs. In this case, the customer will be responsible for sending back the cancelled item. To view our shipping schedule, please refer to our Shipping Policy.

Cuckoo Multi Cooker, Best Multi Cooker, Best Rice Cooker, Pressure Cooker, Slow Cooker, Instant Pot Cooker, Pressure Cooker, Electric Pressure Cooker, Cuckoo USA